Do you have questions about CustomersWay?

To install CustomersWay on your website, you simply need to paste our script into your page or in Google Tag Manager.

As soon as the script is installed, within seconds you will start seeing in our dashboard the incidents your users experience on your website.

Currently data is stored for 90 days.

While there are many monitoring tools on the market, CustomersWay focuses on ordering incidents by impact on your website, prioritizing by recurrence and severity. We also work to remove unnecessary metrics and data so you can spot issues at a glance and act without analyzing complex dashboards or thousands of logs.

No. CustomersWay does not collect, store, or process any personal data from users of the analyzed websites. The tool is limited to technical site analysis (SEO, performance, errors, etc.) without accessing personally identifiable information. In addition, CustomersWay does not use cookies or tracking technologies, so its use is fully transparent with respect to your website cookie policies. Our service strictly complies with European data protection regulations, including the GDPR and applicable privacy and cookie laws.

CustomersWay analyzes only technical website data, such as SEO errors, broken links, performance issues, optimization issues, or functional incidents. The tool does not access databases, orders, user accounts, or visitors personal information. The analysis is limited to the structure and technical behavior of the website.

No. CustomersWay is designed to be extremely lightweight and not affect your website performance. To detect incidents in real time, a small script of approximately 10 KB is installed. This script is optimized for minimal resource usage and strictly limits the number of events sent to avoid unnecessary bandwidth consumption. The script does not modify website behavior or interact with the database, and only collects technical information needed to detect errors, performance issues, or incidents on the site.