Configurable Technical Alerts for Web Incidents
CustomersWay triggers technical alerts from detected incidents so teams can react fast when error volume, severity or anomaly thresholds are reached.
What we detect to trigger alerts
Alerts are generated from detected technical incidents in real sessions, not from static assumptions.
Each alert condition can be tied to recurrence, severity and affected scope.
- Incident spikes by type and affected URL set.
- Severity changes in critical issue groups.
- Anomalous behavior compared to recent baseline.
- Recurring failures that cross configured thresholds.
How alert logic is configured
Alerting is configurable per project, with rules adapted to each operational context.
This allows teams to avoid noise and focus on incidents with real business risk.
- Custom thresholds by severity and recurrence.
- Project-specific policy and channel mapping.
- Time windows for triggering and grouping notifications.
Where alerts are sent
Notifications can be routed to the tools your team already uses.
Delivery channels can be combined depending on urgency and ownership.
- Email notifications for broad visibility.
- Slack and Discord for team collaboration flows.
- Webhooks for integrations with internal systems.
Do you want alerts adapted to your project rules?
Define when to notify, who to notify and through which channel according to the real impact of each incident.