Web Error Detection in Real Sessions
CustomersWay detects technical errors directly from real sessions and groups incidents by impact so teams know exactly what is failing and where.
What we detect in the Errors module
The platform identifies technical failures that break user experience and impact conversion paths.
Each incident includes frequency, affected pages and recurrence patterns.
- JavaScript runtime errors and uncaught exceptions.
- Failed API requests and network transport errors.
- Blocked, inaccessible or non-existing resources (404/4xx/5xx).
- Console error patterns grouped by recurrence and affected URLs.
How we detect errors
Detection is based on real user monitoring events captured during live navigation, not only lab simulations.
Events are normalized, grouped and scored to remove noise and highlight actionable incidents.
- Real session capture in production traffic.
- Event grouping to avoid duplicated alerts.
- Severity scoring based on user and business impact.
What data your team receives
Every detected issue is delivered with context so product, SEO and engineering can move fast.
The goal is clear traceability from issue to affected template and trend evolution.
- Affected URL, environment and device context.
- First seen and last seen timestamps.
- Recurrence trend and estimated impact level.
Do you want to see real incidents detected on your site?
Request a demo and review detected errors, affected pages and severity in a single view.